Goalless Solutions Make Things Worse

Science Matters

Thorsteinn Siglaugsson wrote at Brownstone Institute The Chief Cause of Problems Is Bad Solutions.  Excerpts in italics with my bolds and added images.

When H. William Dettmer started working with Dr. Eli Goldratt’s Thinking Process framework for solving profound problems in the 1990s, he soon realised how very often people focused on the wrong problems, and then spent their time and effort on figuring out root causes behind often trivial issues.

Dettmer’s solution to this was based on a simple, yet profound insight: A problem is not really a problem unless it prevents us from reaching our goal. The first step in problem-solving should therefore be to define the goal, and in Dettmer’s amended framework not only a goal but also the factors critical to achieve it. This way, focus on what actually mattered would be ensured; the problem solver could rest assured he was not wasting his time on…

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